At Bursting Buds, we strive to ensure every customer is happy and that we meet their expectations. However, if whatever reason we fail to meet your expectations please get in touch to discuss a possibility of a refund or redelivery
Please read our refund and return policy carefully.
How can I request a refund?
You can request a refund or redelivery within 24 hours of receiving the order by calling us on 0207 229 693 or through email which should include the receipt and relevant photos to support your complaint. Please note the calls should be made on working days within the hours of operation, which is Mon – Fri 9:00 to 18:30 and Sat 9:00 to 18:00.
Due to the perishable nature of the items we sell, we do not accept returns.
If the product you ordered was damaged on receipt, we will offer a re-delivery of the product at the next convenient date for your recipient. We would also ask a picture of the flowers, in their original packaging, to be sent to our customer service email within 24 hours of receipt.
What happens after I have made the refund request?
Once we receive your request our team will review the request and a full refund or re-delivery will be issued. It covers the following:
- The wrong order was sent
- The flowers were severely deformed or different from the description. Do understand flowers are delicate hence minor dissimilarities from the photos are bound to happen.
- As we are working with fresh, seasonal flowers that are often affected by the climate and have unpredictable availability. Therefore, if, we are unable to source the particular product, or parts of it, we would substitute the flowers using the most appropriate alternative to ensure your bouquet have a similar colour, style, shape & size.
- If there was a severe delay in the delivery that was not caused due to either of the following – natural and man-made disasters, curfews, traffic diversions or rerouting by the state authorities, failure in payments by the customer, wrong contact and address info by the customer, other unforeseeable circumstances outside of our control.
PLEASE NOTE: Bursting buds reserves the right to refuse a claim. It also reserves the right to choose either refund or a re-delivery based on the nature of the request.
What if the delivery or contact information is wrong or incomplete?
We do understand that mistakes happen. We can thus attempt redelivery at an extra charge. For same-day and next-day delivery please refer to the information provided below.
We work with various delivery partners, DHL, DPD, QUIVER and our partners do their best to ensure your order arrives in perfect condition, on exceptional cases, flowers arrive at their destination damaged as a result of transportation.
If such is the case, please contact us immediately on 0207 229 693 so that we can arrange for a redelivery on next possible date or a full refund.
Please note if calling card was left or pickup requested by customer from a local shop then we are unable to refund orders which are left at the pickup location and collected late.
Because of their perishable nature, flowers are non-returnable. This does not affect your statutory rights.
I want to cancel my order, how do I do that?
To cancel an order, you can get in touch with us via email, telephone or by visiting us at the store. We charge a small cancellation fee to justify the use of our time and resources.
If your order is not scheduled for the same-day or next-day delivery and you cancel the order within 72 hours and we can issue a full refund minus and transaction charges.
The cancellation made on public holidays or the weekends will be considered as received on the following working day.
We reserve the right to refuse cancellation during high volume occasions such as valentine’s, Mother’s Day and similar celebratory days.
What if I want to make changes to the order?
All changes to the orders such as the delivery address, contact information, etc. within the first-two hours for same-day and next-day orders. For the others, they should be made 3 working days in advance. Bursting Buds will not accept any changes made after this period.
Can I make changes to the Next-Day and Same-Day delivery options?
If it’s the question of changing a small error in the phone number or the address, we can accept the changes if the order is not already out for delivery. If your order is out for delivery we cannot accept any changes. Any product changes are not applicable for same-day or next-day deliveries.
What if something unexpected came up and I have to make some changes or cancellations?
We do understand sometimes unexpected events happen which is out of your control. In that case, please give us a call or visit us and if we will try to do the best we can.
Find our contact information here.